How do you ship and how long will my order take to get to me?
All orders are sent via USPS and generally take between one and three days depending on location (one day for West Coast, two days for Central U.S., and three days for East Coast). Orders placed before 1:30 PM PST will ship the same day, all other orders will be shipped the next business day. Once shipped, you will receive a confirmation email including your shipment tracking number.
This means hiip does indeed ship to to P.O. Boxes and Military APO/FPO addresses.
How much does shipping cost?
We have have flat rate for USPS Priority shipping on all orders, per bag: $8.00. The price raises only slightly for each additional bag in an order. Shipping costs for orders placed with an expedited shipping method or outside of the Continental United States will be calculated based on weight of package, shipping location, and other various charges.
SIZING + CARE
Your bags are cute but how big are they? How will it look on my hip?
Each hiip measures about 12" wide by 6" tall (when folded over). The strap measures 30" by 54". Each style can be worn three ways: around the waist (like a classic fanny pack), around the shoulder (like a messenger bag), and as a clutch (by removing the strap). The bags are nimble enough, as well, to form around the hip with the easily adjustable and extending strap. This ensures your bag lays flat against your side (depending on how much is in the bag).
How do I keep my hiip clean?
We've found machine washing your hiip may cause fading and a bit of shrinking so we recommend spot cleaning your bag to keep that hiip shape.
RETURNS + EXCHANGES
I would like to return my new bag. What should I do?
We want to make sure you're happy... It's one of our number one goals! If you're not completely satisfied with your purchase, you can return your bag for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging from hiipSF.com.) Please let us know of any specifics as to why you are returning the bag so we can continue to offer the best possible products.
My bag is ripped, broken, or defective. Do you do repairs?
Of course, we do all repairs free of charge. Just pay shipping to get your bag back to us and we'll have it repaired and back to you in no time. If your item shows up damaged or defective, email us at firstname.lastname@example.org as soon as possible and we will make every effort to replace your bag immediately and to your satisfaction.
I would like to exchange an item. What should I do?
If you would like to exchange your bag for a different color or style, please ship the bag to our address below, let us know of the one you'd like in return, and we'll send you the hiip of your choice.
Where should I send a return or exchange?
Please send any returns, exchanges or love notes to: hiip | 929 Azalea Avenue | Burlingame, CA 94010
I like to shop local. Where are your bags manufactured?
Each hiip is cut, assembled, and sewn right here in San Francisco. We're proud to not only give locally but be made locally, too! Many of our Mission styles are made with fabric also made in the United States.
How can I get in touch with someone at the company?
Please shoot us an email at hello@hiipSF.com and we'll get back to you within 48 hours during normal business hours: Monday-Friday from 9am-5pm PST. We look forward to connecting with you!
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